About Us: Come work with us! Employment with the World Guardian offers an opportunity to make a positive difference in the community. We are a forward-thinking company focused on continuous improvement and innovation, and we offer a collaborative team environment.
Position Overview: The Operations Department is seeking a full-time Assistant Security Manager to join our team. This role is crucial in ensuring that our clients receive the top-notch security services promised. As an Assistant Security Manager, you will develop a thorough understanding of our clients' businesses and operational processes to identify their security needs and provide cost-effective solutions. Your responsibilities will also include attending client meetings, supporting client service, sales, productivity, and operations. You will act as the primary contact for clients and external building contacts, handle client inquiries, and maintain relationships with contractors. Additionally, you will provide various administrative support duties and contribute to the achievement of branch goals, operational excellence, and alignment with company culture and priorities.
• Ensure the client receives the agreed-upon service as stipulated in the contract.
• Acquire an understanding of the client’s business and operating processes to identify and recognize security requirements, offering cost-effective solutions.
• As the Assistant Manager, you will support client service, sales, overall productivity, operations, and people management functions of the office.
• Ensure adherence to branch goals, operational excellence, and alignment with company concepts and culture to drive maximum profitability and compliance with company goals and priorities.
• Act as a primary contact point for the client and all external building contacts.
• Respond to client inquiries concerning services by providing accurate information.
• Provide a variety of administrative support duties such as booking appointments, typing letters, data entry, Writing Emails, filing, visiting clients, etc.
• Maintain an ongoing relationship with contractors.
• Build effective relationships with associates and supervisors to develop a high-performing team.
• Analyze reporting and business trends to make strategic decisions to drive results.
• Directly supervise the business, ensuring and maintaining high-quality standards.
• Obtain feedback from clients following the completion of services.
Post-secondary education or equivalent work experience.
• Strong time management skills.
• Ability to handle multiple tasks simultaneously, work under pressure, and meet deadlines.
• Strong communication and organizational skills (verbal/written).
• Ability to work in a team environment or independently as required.
• Advanced proficiency in Microsoft Office (Word, Excel).
• Strong interpersonal relationship skills.
• Minimum of 2+ years in a physical security environment or equivalent management experience.
• Professional and self-motivated.
• Customer service-oriented with a minimum of 2 years of experience in a customer service role.
• Ability to solve unique and complex problems that broadly impact the business in the short and long term.
• Ability to multi-task and adapt quickly to accomplish goals.
• Excellent leadership and communication skills, assisting the team with inquiries and concerns.
• Strong customer service principles and practices.
• Ability to influence without having direct authority.
• Ability to deal with internal and external stakeholders at various levels.
Hours of Work: 40 hours per week, Monday - Friday Salary: $24hourly (starting)
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Only serious job seekers who are interested in a long-term commitment should apply. If you are looking for short-term employment, we recommend not applying. Thank you for your understanding
